What is your cancellation policy?
Milano Di Rouge, believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process.
I changed my mind, can I get a refund?
Due to these items being very limited, we do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.
I need another size. Can I get an exchange?
We will allow an exchange for another size or color as long as the item is still in new condition. A request for an exchange must be made within 48hrs after the package is received. The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged. Please contact us through email or phone if you would like an exchange so that we can hold the item for you. If you have already received the package, you must send us the item back to our office with a copy of the Receipt, contact number, and the item information (such as name, color, and size) that you would like. After we have received the package, we will contact you to confirm the details and have the exchanged item sent out.