Return & Exchange Policy
At Milano Di Rouge, we want you to love your purchase. If something isn't quite right, eligible items may be returned within 15 days of the delivery date for store credit, subject to the guidelines below.
Return Window
Returns must be initiated within 15 days of delivery through our online Return Portal.
Eligible returns are issued as a Milano Di Rouge Digital Gift Card, which can be used toward any future purchase, including a different size or style.
Eligible Items
To be eligible for store credit, merchandise must:
- Be unworn, unwashed, and in original condition.
- Have all original tags attached.
- Be returned with the packing slip or return invoice generated through our Return Portal.
Please Note:
- Matching sets must be returned together unless purchased separately.
- Store credit is issued for the purchase price paid after any discounts. Original shipping charges, shipping protection, taxes, and other non-refundable fees are excluded.
- Items that do not meet these requirements are not eligible for store credit.
How to Start a Return
- Initiate your return through our Return Portal.
- Include your return invoice inside the package.
- Securely package your item(s).
- Ship your return using the carrier of your choice.
Customers are responsible for return shipping costs. Milano Di Rouge does not provide prepaid return labels unless the return is the result of a damaged, defective, or incorrect item.
We recommend retaining your tracking information until your return has been processed, as Milano Di Rouge is not responsible for packages lost or damaged during return transit.
Store Credit Processing
Once your return is received, it will be inspected by our Quality Control team.
Approved returns will be processed within 5–10 business days and issued as a Milano Di Rouge Digital Gift Card, delivered to the email address provided during the return process. Gift Cards are valid for five (5) years from the date of issue.
Items that are worn, washed, altered, damaged, or otherwise fail inspection will not qualify for store credit.
Final Sale Items
The following items are Final Sale and cannot be returned or exchanged:
- Swimwear
- Earrings
- Face Masks
- Hair Accessories
- Ski Masks
- Gift Cards
- Any item marked Final Sale
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our Customer Experience Team within 7 days of delivery at Tickets@milanodirouge.com.
Please include your order number along with photos of the item and packaging so we can resolve your claim as quickly as possible.
Return Abuse Policy
To protect our customers and maintain the integrity of our return program, Milano Di Rouge reserves the right to limit or refuse returns, exchanges, or future purchases in cases of excessive returns, wardrobing, fraudulent activity, or repeated returns of worn, altered, damaged, or otherwise ineligible merchandise.
Non-Milano Di Rouge Merchandise
Any merchandise received at our fulfillment center that was not purchased from Milano Di Rouge cannot be returned and will be disposed of upon receipt.