At Milano Di Rouge, we are dedicated to delivering High Quality Fashion products and Outstanding Customer Service. If you are not entirely satisfied with your purchase, we offer a 15-day return policy to ensure your satisfaction.
Returns are refunded through store credit in the form of a Milano Di Rouge Gift Card that you will be able to use to exchange for size only. Processing of returns typically takes 5-7 business days from the receipt of your item(s) at our Distribution/Fulfillment Center. To receive your store credit, please initiate your return via our Return Portal.
Return Eligibility:
- Size
- Returned items must be in their original condition, unworn, unwashed, and undamaged.
- Items must be returned in their original packaging, with all tags attached, and accompanied by the sales receipt or invoice. Failure to include the invoice may delay the processing of your return.
Please note: Non-eligible items will not receive credit
Return Process, Shipping Labels, and Costs:
- Please begin your return process through our Return Portal.
- Ensure that the item is securely packaged to prevent damage during transit.
- All returns must include an order packing slip or return invoice from the online Return Portal.
- Returns must clearly indicate the items being returned. Incorrect information provided may cause processing delays.
- Milano Di Rouge does not provide shipping labels for return parcels. You may ship your return parcel using the shipping carrier of your choice.
Milano Di Rouge is not responsible for any return packages lost or stolen during transit. Please retain your proof of postage and/or return tracking number when sending back your returns.
Refund Procedure:
- Refund Method: Refunds are issued in the form of a Milano Di Rouge Digital Gift Card. No cash refunds are available.
- Inspection Process: All returns undergo inspection by our Fulfillment Center QC team. If an item is unsellable or outside of eligibility you will not be issued a credit.
- Processing Time: Refunds will be processed within 5-7 business days via a Milano Di Rouge Digital Gift Card for the equivalent amount, excluding shipping and Surify charges.
- Delivery of Gift Card: The digital gift card will be sent to the email address provided during the return process and can be used immediately on our website or in-store. Digital gift cards expire 5 years from the issue date.
Final Sale/Non-Returnable Items: Certain items, including swimwear, earrings, face masks, hair accessories, and ski masks are considered "final sale" and are non-returnable due to hygienic reasons.
Please Note: If you have received a damaged, defective, or incorrect item, please contact our Customer Advisors (Tickets@milanodirouge.com) within 7 days of the delivery date of your purchase. Please be prepared to submit photos of the damaged, defective, or unordered item as proof.
Rights Reserved for Returns:
We retain the authority to define, restrict, decline, or reject returns from customers under the following circumstances:
- A pattern of irregular or excessive returns suggesting "wardrobing."
- An irregular or excessive history of returns involving used, modified/altered, washed, damaged, or incomplete items.
- Suspected fraudulent or criminal behavior.
Likewise, we maintain the right to deny service (both in-store and online) to any customer or entity for similar reasons as stated above.
Non-Milano Di Rouge items received at our Distribution/Fulfillment Center will be disposed of upon arrival.