Terms and Conditions

Thank you for choosing to shop with Milano Di Rouge! We appreciate you and your business. To proceed with your order, we ask that you review the below:  I understand and agree to all of these terms and conditions upon purchasing:

I understand that due to COVID-19, it may take 7-14 business days or more to receive my order.I confirm that my shipping address, billing address, phone number, and email address are correct.

I understand that Milano Di Rouge is not responsible for any missed or rescheduled deliveries made by any courier service.

I understand that if my package is marked as "Delivered" without me receiving it, I am responsible for contacting my local courier service to file a claim. Milano Di Rouge is not responsible.I understand that Milano Di Rouge is not responsible for any lost or stolen packages.

I also understand that if I purchase the Surify Shipping Warranty, I must submit an official police report to Milano Di Rouge's Support Department(tickets@milanodirouge.com) for lost or stolen packages that have been labeled as “Delivered.” Lastly, I understand that this report must be submitted within 5 days of the package being notified as "Delivered." I understand and agree with Milano Di Rouge’s exchange policy.