*By deselecting shipping protection, Milano Di Rouge is not liable for damaged, or lost in transit merchandise.

The following situations are covered by the Surify Shipping Warranty:
Damaged Product in transit
Lost Package
Stolen Delivered Product


Claims Reporting Time Frame(s)
It is understood and agreed that the following timelines for claims transmittal must be adhered to in order for a claim to be processed:


Damaged Product:
Claims filed as damaged should be filed as soon as discovered, within 48 hours of delivery. Pictures of the damaged product and package(s) are required to submit a claim. Contact our Customer Support tickets@milanodirouge.com to receive instructions on returning the Product and to receive a return label.


Lost Package: Milano Di Rouge has a 7-14 business day shipping policy.
Claims for packages presumed to be lost by the carrier where the status is “not delivered”, must be filed 7 days after the 14th business day that the package was shipped. Essentially, 21 days (after the package was shipped) must pass before the package is considered lost.


Stolen Package:
Claims for packages marked by the carrier as “delivered” yet not received by the customer must be filed within 5 days from the date and time shown by the carrier as delivered. We require an official Police Report of the theft: Upload a PDF copy of an official Police report of the theft and email it to customer service team tickets@milanodirouge.com.


Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony.


Surify Claim Procedure See Below:


Damaged Product Claim Procedure:
Submit a claim for a damaged product within 5 business days to qualify for consideration.
Images of the product are required to place a claim
Return Product for review and replacement (Contact our Customer Service Support Team Tickets@milanodirouge.com to receive information on the return process and return label).
1. Name
2. Order #
3. Claim Reason
4. Photos of Damaged Product(s) and Package(s)


Stolen (Delivered)Product Claim Procedure:
An Official Police report is required to support a delivered package not being received (5 days from the date and time shown by the carrier as delivered).


Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony.


What is required from the customer to place a claim:
Email Tickets@milanodirouge.com with the following information


1. Name
2. Order #
3.Claim Reason
4. Police report for Stolen Package(s) (this must be in a PDF form)


Please allow 48 business hours for a representative of Milano Di Rouge to respond to your inquiry and contact you to assist with the claim process.
Thank you,


Milano Di Rouge
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